We are open with some restrictions (due to COVID-19)
(Updated: September 25, 2020)
As an AAHA-accredited practice and as veterinary health experts, we are always vigilant about communicable diseases that can impact pets and their people.
With the current outbreak of COVID-19, we have shifted to a curbside service model in order to better protect you and our team members. When you arrive for your scheduled appointment:
- Please remain in your vehicle and call us from the parking lot upon arrival.
- We will call you back when a team member is available to start your appointment.
- A team member will greet you outside and admit your pet(s) to the hospital.
- Conversations between you and the veterinarian, and other members of our veterinary team, will happen by phone, as needed.
Additionally, we are taking extra measures above and beyond our already high standards to help ensure everyone’s safety:
- As the situation is rapidly changing, we are regularly monitoring and following public health recommendations.
- We are using medical-grade disinfectants more frequently in high-traffic areas, including, door handles, light switches, faucets, front counters, exam rooms, restrooms, and more.
- In light of social distancing, you may notice us using technology to communicate with you about your pet’s care.
- We are reminding all employees to stay home if they are experiencing flu-like symptoms.
- And we are asking pet owners who have appointments with us and are feeling under the weather to please call our office before coming in so we can determine the best plan.
We are continuing to operate during this difficult time to provide the veterinary medical and surgical care your pet needs. We miss everyone and know that many of you have been very patient with our limitations to date and ask that you continue to be patient as we work through prioritizing those patients based on individual risk assessments.
We know that it may be a few months before all our patients are up-to-date on their preventive care. With that in mind, we’ve developed a summary below of the affected services along with some advice to our clients should you be affected by this delay.
We hope you are all staying safe and look forward to when we will be together again. 💙
Annual Physical Examination including Vaccinations
If your pet’s vaccinations are due or overdue, then we ask that you take extra precautions with your pet to minimize the risk of exposure to those diseases for which they would normally be vaccinated. This includes avoiding contact with other pets, keeping your pet on a leash at all times when outdoors, and restricting unsupervised outdoor time. We understand the importance of vaccination in keeping our pets safe by preventing the spread of common diseases, so please know that we will contact you as soon as we are able to schedule your pet’s physical examination and vaccinations.
At this time, dental prophies are being postponed, with few exceptions. If your pet is showing any of the following signs, please call us so that we can discuss options:
- bleeding gums
- change in chewing habits or stopped eating
- excessive abnormal drooling
If you have any questions or concerns about your pet’s health and safety, or our protocols, please do not hesitate to call us at 519-631-6056 or email us at email@example.com, and a member of our team will be happy to help.
We thank you for your understanding and cooperation with our measures to keep everyone safe during these challenging times.