We are open with some restrictions (due to COVID-19)
***AT THIS TIME, WE REGRET TO INFORM YOU THAT WE ARE CURRENTLY NOT ACCEPTING NEW CLIENTS***
(Updated: March 14, 2022)
As an AAHA-accredited practice and as veterinary health experts, we are always vigilant about communicable diseases that can impact pets and their people.
As with many businesses, the risk of a positive COVID-19 exposure in a veterinary clinic can result in closure for 14 days, which would prevent veterinarians from providing needed medical care for their patients.
As the province continues to ease COVID-19 restrictions, we, too, have started to ease into fewer restrictions at our hospital. Our first priority is to our team and ensuring their health and well-being so that we can continue to keep our doors open to provide our patients with timely veterinary care. To mitigate this risk, we have taken a cautious approach to our reopening plan and are limiting our in-person patient visits to doctor visits only, for example, annual health exams with vaccines, not-well patients, etc. We are also happy to continue to offer curbside veterinary care for these appointments for those who are more comfortable with that service model. All other appointments, such as nail trims or bloodwork, will continue as curbside only, along with any food or medication pickups.
In-person visits are limited to one person, COVID-19 screening must be completed in advance of the appointment and masks must be worn at all times while in our building.
Please be advised that we are continually monitoring local and provincial COVID-19 trends and will revise our service delivery model accordingly.
When you arrive for your scheduled appointment:
- Please remain in your vehicle and call us from the parking lot upon arrival.
- We will call you back when a team member is available to start your appointment by phone.
- If you and your pet(s) are scheduled for an in-person appointment, then a member of our team member will greet you at our front door to escort you and your pet(s) into the building.
- If you and your pet(s) are scheduled for a curbside appointment, then a member of our team will meet you and your pet(s) at our front door to admit your pet(s) into the hospital.
Additionally, we are taking extra measures above and beyond our already high standards to help ensure everyone’s safety:
- We are regularly monitoring and following public health recommendations.
- We are using medical-grade disinfectants more frequently in high-traffic areas, including, door handles, light switches, faucets, front counters, exam rooms, restrooms, and more.
- In light of social distancing, you may notice us using technology to communicate with you about your pet’s care.
- We are reminding all employees to stay home if they are experiencing flu-like symptoms.
- And we are asking pet owners who have appointments with us and are feeling under the weather to please call our office before coming in so we can determine the best plan.
We are continuing to operate during this difficult time to provide the veterinary medical and surgical care your pet needs. We miss everyone and know that many of you have been very patient with our limitations to date and ask that you continue to be patient as we work through prioritizing those patients based on individual risk assessments.
We know that our precautions and limited resources may result in the delay of some of our patients’ preventive care. With that in mind, we’ve developed a summary below of the affected services along with some advice to our clients should you be affected by this delay.
We hope you are all staying safe and look forward to when we will be together again. 💙
Annual Physical Examination including Vaccinations
If your pet’s vaccinations are due or overdue, then we ask that you take extra precautions with your pet to minimize the risk of exposure to those diseases for which they would normally be vaccinated. This includes avoiding contact with other pets, keeping your pet on a leash at all times when outdoors, and restricting unsupervised outdoor time. We understand the importance of vaccination in keeping our pets safe by preventing the spread of common diseases, so please know that we will contact you as soon as we are able to schedule your pet’s physical examination and vaccinations.
At this time, dental prophies are being postponed, with few exceptions. If your pet is showing any of the following signs, please call us so that we can discuss options:
- bleeding gums
- change in chewing habits or stopped eating
- excessive abnormal drooling
If you have any questions or concerns about your pet’s health and safety, or our protocols, please do not hesitate to call us at 519-631-6056 or email us at firstname.lastname@example.org, and a member of our team will be happy to help.
We thank you for your understanding and cooperation with our measures to keep everyone safe during these challenging times.